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Run Your Score
API · Live Systemonline

Every Rx fill
is a data point.

Pulse captures patient sentiment at the counter, through SMS, and on kiosks — delivering real-time NPS scores before the next customer steps forward.

pulse_survey_trigger.js
1// POST /api/v1/survey/trigger
2fetch("https://api.pulsepharmacy.io/v1/survey", {
3 method: "POST",
4 headers: { "X-Pharmacy-ID": "rx_4821" },
5 body: JSON.stringify({ rx_fill_id: "fill_9934", channel: "sms" })
6});
7
8// Response 200 OK
9{
10 "score": 94,
11 "sentiment": "grateful",
12 "nps_category": "promoter"
13}

Responses collected today

12,641↑ +37/min

Across 847 pharmacy locations · Updated live

Avg NPS Score

71

vs 34 industry avg

Response Rate

38%

vs 6% paper surveys

Avg Score Latency

4.2s

post-fill to dashboard

Flagged Locations

3

NPS below threshold

Run Your Pharmacy's Score →Benchmark Report

Interactive Tool

Pharmacy Feedback Gap Calculator

Enter three numbers. See exactly where you stand against your primary competitor type — and what it costs you to not know.

Your Pharmacy Inputs

Total fills per month across your location(s)

Paper = ~3–6% · Digital = ~15–25% · Pulse avg = 38%

Your gap analysis will appear here

Fill in all three fields to see your projected NPS range and benchmark comparison

Comparison

Built for pharmacies.
Not adapted from generic survey tools.

← you

Pulse

SurveyMonkey

Medallia

Comment Cards

HIPAA Compliant
Pharmacy POS Integration
Real-Time Score Alerts
SMS Survey Channel
Counter Kiosk Channel
NPS Benchmark Database
Multi-Location Dashboard
Setup Time
< 1 day
2–4 hrs
3–6 wks
ongoing
Cost per Response
$0.12
$0.80
$2.40+
$4.20+
Pharmacy-Specific Templates

Ready to see the difference in your numbers?

Average Pulse customer sees 6.4× more feedback data in the first 30 days.

Run Your Pharmacy's Score →

Live Insights

Monday morning.
Every score, every location.

Location Heatmap

7-day satisfaction scores · 7 locations

● 85+● 60–84● <60
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Riverside – Main
91
88
94
87
92
90
93
Riverside – Oak St
78
72
80
75
77
74
79
!Riverside – Eastgate
55
48
52
61
58
50
54
Mercy Outpatient
85
88
83
86
90
87
84
Northside Rx
67
70
65
69
72
68
66
Greenway Pharmacy
93
95
91
94
96
92
94
!Harbor Medical Rx
44
50
47
42
48
45
46
2 locations flagged — scores below 55 NPS threshold. Pulse sent alerts to ops manager at 8:04 AM Monday.

Network NPS

71NPS

+30 pts above chain avg (41)

Promoters74%
Passives23%
Detractors3%

Channel Split

SMS58%
Kiosk28%
Counter14%

Patient Voice

Anonymized · Live feed · Scroll pauses on hover
live
97"Pharmacist remembered my allergy — felt genuinely cared for."#grateful·
91"Wait time was 4 minutes. Usually takes 20 at CVS."#impressed·
94"Counseling on my new medication was thorough and unhurried."#grateful·
88"App notification came before I even left the parking lot."#delighted·
95"Staff knew my name. Small thing, big difference."#loyal·
90"Prescription was ready early. Made my afternoon easier."#satisfied·
86"Drive-through was fast and contactless. Exactly what I needed."#satisfied·
98"Checked my insurance before I asked. Saved me $40."#grateful·
97"Pharmacist remembered my allergy — felt genuinely cared for."#grateful·
91"Wait time was 4 minutes. Usually takes 20 at CVS."#impressed·
94"Counseling on my new medication was thorough and unhurried."#grateful·
88"App notification came before I even left the parking lot."#delighted·
95"Staff knew my name. Small thing, big difference."#loyal·
90"Prescription was ready early. Made my afternoon easier."#satisfied·
86"Drive-through was fast and contactless. Exactly what I needed."#satisfied·
98"Checked my insurance before I asked. Saved me $40."#grateful·

Get Started

Know exactly where
every location stands.

Independent pharmacy owners using Pulse see their first NPS score within 4 hours of setup. No IT team required. No long contracts.

HIPAA-compliant by default
POS integration in < 1 day
Real-time multi-location alerts
NPS benchmarks included
SMS + kiosk + counter channels
No annual contracts
Run Your Pharmacy's Score →Schedule a 20-min Demo

PULSE RESEARCH

2024 Pharmacy CX
Benchmark Report

847

pharmacies surveyed

2.1M

responses analyzed

50+

NPS benchmarks

12

market segments

NPS benchmarks by pharmacy type, channel effectiveness data, and the satisfaction drivers that predict patient retention. Free for pharmacy operators.

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